Refund policy

At Trostia, we want you to shop with confidence. If there's an issue with your order, we're here to help.

Returns

We accept returns only for items that are:

• Damaged upon arrival.
• Defective or not functioning as intended.
• Incorrect items sent due to our error.

To request a return, contact us within 7 days of receiving your order at support@trostia.com and include:

• Your order number.
• Photos or videos showing the issue.
• A brief description of the problem.

Non-Returnable Items

We do not accept returns for:

• Change of mind.
• Incorrect size or color selected by the customer.
• Orders delayed by the shipping carrier.
• Items that have been used, washed, or damaged after delivery.
• Sale or clearance items.

Refunds

If your claim is approved, we may:

• Issue a full refund.
• Send a replacement at no additional cost.
• Offer store credit, where appropriate.

Refunds are processed to the original payment method within 5–10 business days after approval. Your bank or card issuer may take additional time to post the refund.

Order Changes & Cancellations

Orders begin processing quickly. If you need to change or cancel an order, contact us within 12 hours of placing it. After processing begins, we cannot guarantee changes or cancellations.